Apple Device Recalls
View all active Apple recalls including MacBooks, iPhones, iPads, AirPods, and other Apple devices. Find out if your Apple device is eligible for free repairs or replacements.
Mac mini Service Program for No Power Issue
Apple has determined that certain Mac mini units manufactured between 2023-2024 may experience a no power issue. Affected units will be repaired free of charge.
iPhone 14 Plus Service Program for Rear Camera Issue
Apple has identified that a small percentage of iPhone 14 Plus devices may experience issues with the rear camera. Affected devices are eligible for free repair.
AirPods Pro Service Program for Sound Issues
Apple has determined that a small percentage of AirPods Pro may experience sound quality issues caused by moisture or by physical impact to the device. AirPods Pro affected by this issue may experience loss of bass sound, noise cancellation not working as expected, crackling or static sounds in certain situations, or intermittently failing to communicate with each other.
iPad Pro Wi-Fi Network Connectivity Issue Service Program
Apple has identified an issue with some iPad Pro devices where the Wi-Fi network connectivity may drop or not work properly. Affected iPad Pro devices may exhibit intermittent Wi-Fi connectivity issues. Apple will service or replace affected devices at no charge.
Apple Watch Series 6 Service Program for Blank Display
Apple has determined that a small percentage of Apple Watch Series 6 devices may experience a blank display due to a crack in the display module flex cable. Apple or an Apple Authorized Service Provider will service affected devices free of charge.
iPhone 12 and iPhone 12 Pro MagSafe Audio Issue Service Program
Apple has determined that a small percentage of iPhone 12 and iPhone 12 Pro devices may experience issues with audio quality due to a component issue. Affected devices may experience no sound from speakers or microphone when making calls. Apple will service affected devices free of charge.
MacBook Air Display Backlight Service Program
Apple has determined that some MacBook Air (2018 and 2019) models have a display backlight issue that may result in the backlight of the display failing. Apple will service affected MacBook Air devices free of charge.
iPhone 11 Display Module Replacement Program
Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to a component failure. Apple will replace affected iPhone 11 displays free of charge.
Apple Recalls 15-Inch MacBook Pro Laptop Computers Due to Fire Hazard
This recall involves certain Apple 15-inch MacBook Pro laptop computers. The recalled laptop computers have a 15.4-inch (diagonal) display, 2.2-2.5 GHz processors, 256GB-1TB solid-state storage, two Thunderbolt 2 ports, two USB 3 ports, and one HDMI port. Consumers can determine if their laptop computer is included in this recall by checking the laptop's serial number at https://support.apple.com/15-inch-macbook-pro-battery-recall/. The serial number can be found on the underside of the laptop computer or by choosing "About This Mac" from the Apple menu. Only MacBook Pro 15-inch model laptop computers with certain serial numbers are included. Hazard: The batteries in the recalled laptop computers can overheat, posing a fire hazard. Remedy: Consumers should immediately stop using the recalled laptop computers. Contact Apple to determine if the laptop computer is a part of the recall and to schedule a free repair.
15-inch MacBook Pro Battery Recall Program
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected batteries will be replaced free of charge.
Apple Three-prong AC Wall Plug Adapter Recall Program
Apple has determined that three-prong AC wall plug adapters designed primarily for use in the UK, Hong Kong, and Singapore may break and create a risk of electrical shock.
iPhone X OLED Display Issues Service Program
Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. Symptoms include the display not responding correctly to touch, the display reacting even though it was not touched, or the display reacting inconsistently. Apple will replace the display module in affected iPhone X devices free of charge.
Waupaca Elevator Recalls to Inspect Elevators Due to Injury Hazard
This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers' homes. The Custom Lift 450# elevators have serial numbers 10-1001 through 10-3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00-8112 through 010-10-8786; and 110-00-1000 through 110-03-1179. The serial number can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway. Hazard: The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab. Remedy: Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.
MacBook Pro Keyboard Service Program
Apple has determined that the keyboards on certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors: letters or characters repeating unexpectedly, letters or characters not appearing, or keys feeling "sticky" or not responding in a consistent manner. Apple will service affected MacBook keyboard free of charge.
Apple AC Wall Plug Adapter Recall Program
Apple is recalling AC wall plug adapters that were designed for use in continental Europe, Australia, New Zealand, Korea, Argentina, and Brazil. In rare cases, the two-prong Apple wall plug adapter may break and create a risk of electrical shock if touched. The recall covers adapters that Apple sold worldwide from 2003 to 2015 and those that shipped with Mac and certain iOS devices sold outside of the US from 2003 to 2015.
Beats Pill XL Speaker Recall Program
Apple has determined that, in rare cases, the battery in the Beats Pill XL may overheat and pose a fire risk. Customers will receive a refund.
Apple Announces Recall of Batteries Used in Previous iBook and PowerBook Computers Due to Fire Hazard
The recalled lithium-ion batteries were used with the following computers: 12-inch iBook G4, 12-inch PowerBook G4 and 15-inch PowerBook G4. Consumers should remove the battery from the computer to view the model and serial numbers labeled on the bottom of the unit. Computer model name Battery model number Battery serial numbers 12-inch iBook G4 A1061 ZZ338 through ZZ4273K429 through 3K6116C519 through 6C552 12-inch PowerBook G4 A1079 ZZ411 through ZZ4273K428 through 3K611 15-inch PowerBook G4 A1078 and A1148 3K425 through 3K6016N530 through 6N5516N601 No other Apple notebook computers are involved in this recall. Hazard: These lithium-ion batteries can overheat, posing a fire hazard to consumers. Remedy: Consumers should stop using the recalled batteries immediately and contact Apple to arrange for a replacement battery, free of charge. After removing the recalled battery from their iBook or PowerBook, consumers should plug in the AC adapter to power the computer until a replacement battery arrives.
CPSC, Apple Announce Recall of iBook and PowerBook Computer Batteries
The recalled lithium-ion batteries are used with the following computers: 12-inch iBook G4, 12-inch PowerBook G4 and 15-inch PowerBook G4. The recalled batteries include those with model numbers A1061, A1078 and A1079 and serial numbers that begin with HQ441 through HQ507 or 3X446 through 3X510. Consumers should remove the battery from the computer to view the model and serial numbers labeled on the bottom of the unit. No other PowerBook or iBook batteries are involved in this recall. Computer model name Battery model number Battery serial number range 12-inch iBook G4 A1061 HQ441 - HQ507 12-inch PowerBook G4 A1079 3X446 - 3X510 15-inch PowerBook G4 A1078 3X446 - 3X509 Hazard: An internal short can cause the battery cells to overheat, posing a fire hazard to consumers. Remedy: Consumers should stop using the recalled batteries immediately and contact Apple to arrange for a replacement battery, free of charge. After removing the recalled battery from their iBook or PowerBook, consumers should plug in the AC adapter to power the computer until a replacement battery arrives.
CPSC, Apple Announce Recall of PowerBook Computer Batteries
The recalled batteries are used with the 15-inch PowerBook G4 (Aluminum) laptop computer. The batteries, which contain cells manufactured during the last week of December 2003 only, have the model number A1045 and serial numbers that begin with HQ404, HQ405, HQ406, HQ407, or HQ408. The model and serial numbers can be found on a label on the bottom of the battery. The battery is approximately 4 inches long, 3 inches wide, and ¾ inches tall. No other PowerBook or iBook batteries are involved in this recall. Hazard: An internal short can cause the battery cells to overheat, posing a fire hazard to consumers. Remedy: Consumers should stop using the recalled batteries immediately and contact Apple to arrange for a replacement battery, free of charge.
CPSC, Apple Announces Recall of AC Adapter for Prior Generation PowerBook Laptops
July 6, 2001Release # 01-188 Apple Recall Hotline: (866) 277-2096 CPSC Consumer Hotline: (800) 638-2772 CPSC Media Contact: Mark Ross, (301) 504-7076 Apple Media Contact: Nathalie Welch, (408) 974-5430 or welch@apple.com CPSC, Apple Announces Recall of AC Adapter for Prior Generation PowerBook Laptops WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Apple, of Cupertino, Calif., is voluntarily recalling about 570,000 AC adapters worldwide that were sold with prior generation PowerBook G3s. These AC adapters could overheat, posing a fire hazard.Apple received six reports of these adapters overheating. No injuries have been reported.No Titanium PowerBook G4 or iBook power adapters are part of this recall. The recall includes only AC adapters with a two-pin connector that came with Apple Macintosh PowerBooks or that were sold separately. The small rectangular black AC adapter box has a permanently attached cord on one end that connects to the computer and a detachable two-prong cord on the other end to plug into an AC outlet. It is approximately 4.75 inches long by 2 inches wide. The label located on the side of the adapter reads in part, "Macintosh PowerBook 45W AC Adapter" and "Model Number: M4402." Electronic and computer stores worldwide and Apple's web site sold these AC adapters with PowerBook G3s from May 1998 through March 2000. They also were sold separately for about $69.Consumers should stop using these AC adapters and contact Apple to receive a free replacement. For more information, contact Apple at (866) 277-2096 between 8 a.m. and 8 p.m. CT Sunday through Saturday, or go to their web site at www.apple.com/adapterexchange/ Hazard: Fire & Fire-Related Burn
Novelty "Tractor Trailer" Cigarette Lighters Recalled
APRIL 7, 1994 Release # 94-056 PRODUCT: About 200,000 disposable "tractor trailer" novelty cigarette lighters imported by GOLDEN APPLE XXCO. The lighters sold at convenience stores nationwide from December 1993 through March 1994. The lighters are tractor trailer-shaped with five pairs of tiny wheels on one edge. One side has one of three tractor trailer pictures: "American Spirit" shows a red tractor trailer together with the head of an eagle; "Truck Country" shows a tractor trailer together with a flag of the United States; and "Midnight Rider" shows a tractor trailer in front of a full moon. The flue of the lighter is engraved with an apple figure and the word "apple." A caution sticker on the back states "Made in Philippines." PROBLEM: The tractor trailer-shaped lighters are very attractive to children who could easily mistake them for toys. If a child plays with the lighter, a fire and/or serious burn injuries may result. WHAT TO DO: Put the lighters out of reach of children. Then return the lighters to the store where purchased for a free gift. WASHINGTON, DC -- CPSC, GOLDEN APPLE XXCO., Industry, CA, is voluntarily recalling novelty cigarette lighters in the shape of tractor trailer trucks. The lighters, complete with five pairs of tiny wheels on one edge and a picture of a tractor trailer on the side are very attractive to children and may invite play. If a child plays with the lighter, a fire and/or serious burn injuries may result. There are three designs of the tractor trailer-shaped lighter, each printed with a different tractor trailer and the words "American Spirit," "Truck Country," or "Midnight Rider." "American Spirit" shows a red tractor trailer truck together with the head of an eagle, "Truck Country" shows an American flag together with a tractor trailer, and "Midnight Rider" shows a tractor trailer in front of a full moon. The flue of the lighter is engraved with an apple figure and the word "apple." A caution sticker on the back of the lighter
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