Active Device Recalls
Browse all current recalls, repair programs, and battery replacement programs. Click on any recall to see full details and how to claim your free repair.
One-year extended repair program for Pixel 4 XL
Google is offering a 1-year extended repair program for Pixel 4 XL devices with specific power button issues.
Pixel 4a Battery Performance Program
Battery performance program for Pixel 4a devices.
Pixel 9 Pro Fold Extended Warranty Program
Extended warranty program for Pixel 9 Pro Fold devices.
Pixel 9 Pro & Pixel 9 Pro XL Extended Repair Program
Extended repair program for Pixel 9 Pro and Pixel 9 Pro XL devices.
Pixel 6a Battery Performance Program
Battery performance program for Pixel 6a devices.
Extended Repair Program for Pixel 8
Google is offering an Extended Repair Program for Pixel 8 devices experiencing display-related vertical line and flickering issues, with coverage for 3 years after original retail purchase.
Extended Repair Program for Pixel 7a
Extended repair program for eligible Pixel 7a devices.
Two-year extended repair program for Pixel 5a (5G)
Google is offering a 2-year extended repair program for Pixel 5a (5G) devices experiencing specific issues.
Sony CFexpress Type A Memory Card Free Repair Program
Sony is offering free repair service for certain CEA-G series CFexpress Type A memory cards that may experience read/write issues. Affected cards include CEA-G160T, CEA-G320T, and CEA-G640T models with specific lot numbers manufactured between 2022-2024. The program was updated in January 2025 to include additional lot number ranges. Eligible customers can request free repair service through Sony support.
Google Pixel Buds Pro Repair Program
Google released a critical firmware update to address audio cutting out and connectivity issues affecting Pixel Buds Pro.
Dell Latitude 5000 Battery Replacement Program
Dell identified a battery safety issue affecting certain Latitude 5000 series laptops where the battery may swell under specific charging conditions. Dell will replace affected batteries free of charge and has released a firmware update to prevent the conditions that cause battery swelling.
Google Pixel 5a Battery Replacement Program
Google identified an issue with Pixel 5a smartphones where a manufacturing defect can cause the phone to suddenly restart or shut down unexpectedly. This affects only a very small number of Pixel 5a phones. Google will replace affected devices free of charge.
Dell XPS 15 Battery Replacement Program
Dell identified an issue with battery swelling in certain Dell XPS 15 laptops. Affected batteries can swell and cause the bottom panel to bulge or separate, potentially damaging the laptop and posing a safety risk. Dell will replace affected batteries free of charge.
Microsoft Surface Duo Safety Notice
Microsoft issued a safety advisory for Surface Duo dual-screen smartphones regarding potential overheating when using certain third-party USB-C chargers. Microsoft recommends using only Microsoft-certified chargers and released a firmware update to improve charging management.
LG Wing 5G Display Hinge Repair Program
LG acknowledged an issue with the LG Wing 5G unique dual-screen design where the rotating hinge mechanism can develop cracks or fail over time, causing the secondary screen to become loose or non-functional. LG will repair affected devices under warranty.
Microsoft Surface Book Battery Replacement Program
Microsoft is offering free battery service for Surface Book units experiencing battery swelling issues.
Sony SD Memory Card Replacement Program
Sony is offering free replacements for certain SD memory cards that may have data integrity issues. The replacement program runs from June 11, 2020 through March 31, 2025, subject to the limited warranty that accompanied the SD memory card. Affected cards can be replaced at no cost to eligible customers who purchased them within the warranty period.
Samsung Galaxy Buds+ Battery Replacement Program
Samsung acknowledged a firmware issue with Galaxy Buds+ true wireless earbuds causing excessive battery drain and connection instability. Samsung released a firmware fix via the Galaxy Wearable app and will replace earbuds with severe hardware issues.
Xbox Elite Controller Series 2 Battery Recall
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
Google Pixel 3 Battery Replacement Program
Google identified an issue affecting some Pixel 3 smartphones that may cause battery and charging problems, including unexpected shutdowns, reduced battery capacity, or slow charging. Google will repair or replace affected devices free of charge within the warranty period.
Sony WH-1000XM3 Repair Program
Sony identified an issue with the WH-1000XM3 wireless noise-cancelling headphones where charging can cause overheating if the headphones are used while charging in specific positions. Sony recommends not using the headphones while charging and released firmware to improve thermal management.
Samsung Galaxy S10 Fingerprint Sensor Safety Notice
Samsung acknowledged a vulnerability in the Galaxy S10 in-display fingerprint sensor where third-party screen protectors could cause the sensor to unlock for any fingerprint, not just the registered ones. Samsung released a software patch to fix the issue.
Sony FE 16-35mm f/2.8 GM Lens Check and Repair Program
Some Sony SEL1635GM FE 16-35mm F2.8 GM E-mount lenses may cause the camera to not operate correctly when the lens is attached. This can include autofocus failures, communication errors, or the camera not powering on. Sony is offering a free inspection and repair service for affected lenses. Customers experiencing these issues should contact Sony support for diagnostic service.
Microsoft Surface Book Battery Replacement Program
Microsoft acknowledged reports of Surface Book batteries swelling and causing screen separation. Microsoft will inspect and replace affected Surface Book devices under warranty, or provide service at cost outside warranty. The swelling can cause the screen to bulge or display damage.
Dell Docking Station Safety Notice
Dell issued a service advisory for certain docking stations due to potential electrical shock risk.
LG V20 Repair Program
LG acknowledged that the V20 also suffered from the same loose solder CPU bootloop problem that plagued the G4 and G5. LG extended repair services to V20 owners experiencing bootloop failures.
Dell Power Companion Battery Recall
Dell has recalled certain Power Companion external battery packs due to overheating and fire risk.
Dell Power Companion Battery Recall
Dell is recalling the Dell Power Companion portable battery packs because the battery can overheat, posing fire and burn hazards. Dell will replace affected Power Companion units free of charge.
Dell Laptop Battery Recall
Dell has recalled certain laptop batteries due to overheating that can pose a fire hazard.
Samsung Galaxy Note7 Recall
This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI. Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers. Remedy: Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
Samsung Galaxy Note 7 Recall
Samsung expanded the Galaxy Note 7 recall to include all original and replacement Galaxy Note7 devices. Even replacement Note 7 units have caught fire. Samsung is offering refunds and exchanges for affected customers. Airlines have banned Note 7 from all flights.
Samsung Galaxy Note7 Recall
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197. Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers. Remedy: Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.
Samsung Galaxy Note 7 Battery Recall
Samsung recalled all Galaxy Note 7 devices worldwide due to battery defects that could cause the phones to catch fire. Full refunds or exchanges available.
Microsoft Surface Pro Power Cord Recall
Microsoft is recalling certain Surface Pro power cords due to potential fire and electric shock hazards from cord damage.
Sony Xperia Z3 Compact Battery Replacement Program
Sony acknowledged reports of battery swelling in certain Xperia Z3 Compact smartphones. Affected devices may exhibit a bulging or swollen battery that can cause the back cover to come loose. Sony will replace affected batteries or devices under warranty.
LG G4 Bootloop Repair Program
LG acknowledged a manufacturing defect in the LG G4 smartphone that causes "bootloop" failures — the phone gets stuck in an endless restart cycle and becomes unusable. LG will repair or replace affected G4 devices free of charge, even after the warranty period.
Sony PlayStation AC Adapter Exchange Program
Sony Interactive Entertainment is offering to exchange certain AC adapters due to a potential electrical shock hazard.
Microsoft Surface Pro Power Cord Recall
Microsoft is recalling the AC power cords that shipped with Surface Pro and Surface Pro 2 devices due to a potential safety issue. The power cords can overheat and cause skin injuries, damage to flooring, and fire hazards. Microsoft will replace affected power cords free of charge.
Sony VAIO Notebook Battery Recall
Sony has recalled certain battery packs used in VAIO notebook computers due to potential overheating and fire risk.
Sony VAIO Laptop Recall
The recalled products are VPCF11 Series and VPCCW2 Series notebook computers. The computers are available in many colors and have "VAIO" on the front outside panel. The model numbers can be found on the bottom of the computers. The following models are included: VPCF11 Series VPCF111FD/B VPCF111FX/B VPCF111FX/H VPCF112FX/B VPCF112FX/H VPCF113FX/B VPCF113FX/H VPCF114FX/B VPCF114FX/H VPCF115FM/B VPCF115FM/BL VPCF116FX/B VPCF116FX/H VPCF117FX/B VPCF117FX/B VPCF117FX/H VPCF11AFX/B VPCF11BFX/B VPCF11CGX/B VPCF11DGX/B VPCF11EGX/B VPCF11FGX/B VPC11GGX/B VPCF11HGX/B VPCF11JFX/B VPCF11KFX/H VPCF11LFX/B VPCF11MFX/B VPCF11NFX/B VPCF11PFX/H VPCF11QFX/B VPCF11QFX/H VPCCW2 Series VPCCW21FX/B VPCCW21FX/P VPCCW21FX/R VPCCW21FFX/W VPCCW22FX/B VPCCW22FX/L VPCCW22FX/P VPCCW22FX/R VPCCW22FX/W VPCCW23FX/B VPCCW23FX/L VPCCW23FX/P VPCCW23FX/R VPCCW23FX/W VPCCW26FX/B VPCCW26FX/L VPCCW26FX/P VPCCW26FX/R VPCCW27FX/B VPCCW27FX/L VPCCW27FX/P VPCCW27FX/R VPCCW27FX/W VPCCW28FJ/W VPCCW2AFX/B VPCCW2BFX/B VPCCW2CGX/B VPCCW2DGX/B VPCCW2EGX/B VPCCW2FGX/B VPCCW2GGX/B VPCCW2HGX/B VPCCW2JGX/B VPCCW2KGX/B VPCCW2LFX/B VPCCW2LFX/L VPCCW2LFX/P VPCCW2LFX/R VPCCW2LFX/W VPCCW2MFX/PU VPCCW2MFX/WJ VPCCW2MGX/B VPCCW2NFX/LU VPCCW2PFX/L VPCCW2PFX/R VPCCW2FX/W VPCCW2QGX/B VPCCWERGX/B VPCCW2SGX/B VPCCW2TGX/B VPCCW2UFX/B VPCCW2VFX/B Hazard: The computers can overheat, posing a burn hazard to the consumer. Remedy: Consumers should immediately go to http://esupport.sony.com/US/f1cw2update for instructions on how to update the computer's BIOS firmware. Consumers can also call Sony or visit Sony Style retail stores nationwide for help with installing the update. This firmware will prevent the computer from overheating. The firmware update will also be available through the VAIO Update software program installed on the recalled computers. A prompt will appear when users log on.
Sony PlayStation AC Adapter Recall
Sony is recalling AC adapters for certain PlayStation systems because the adapter can overheat and cause a fire or burn risk. Affected adapters were sold with PlayStation units and as replacement parts. Sony will replace affected adapters free of charge.
Sony VAIO AC Adapter Recall
The recalled AC adapter model is the Sony VGP-AC19V17, which was supplied for use with the following Sony products: Product Types Using the AC Adapters Product Models Using the AC Adapters All-in-one VAIO Desktop Computers VGC-LT series and VGC-JS2 series VAIO Docking Stations VGP-PRBX1 and VGP-PRFE1 Hazard: Insulation inside the AC adapter can fail over time, posing an electrical shock hazard to consumers. Remedy: Consumers should turn off their computer, unplug it and stop using the recalled AC adapters immediately and contact Sony to arrange for a free replacement of the affected AC adapter.
Samsung Jitterbug Cell Phone Recall
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall. Hazard: The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911. Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Sony Notebook Battery Recall
The recalled batteries were included with, and sold separately for use in, the following notebook computer models: Computer Manufacturer Units Notebook Model Battery Model Hewlett-Packard About 32,000 HP Pavilion: dv1000, dv8000 and zd8000 Compaq Presario: v2000 and v2400 HP Compaq: nc6110, nc6120, nc6140, nc6220, nc6230, nx4800, nx4820, nx6110, nx6120, nx9600 Recalled batteries will have a bar code label starting with A0, L0, L1 or GC Toshiba About 3,000 Satellite: A70/A75, P30/P5, M30X/M35X, M50/M55 Tecra: A3, A5, S2 n/a Dell About 150 Latitude: 110L Inspiron: 1100, 1150, 5100, 5150, 5160 OU091 The battery model is located on the battery's label. Hazard: These lithium-ion batteries can overheat, posing a fire and burn hazard to consumers. Remedy: Consumers should immediately remove the recalled battery from their notebook computer, and contact their computer manufacturer to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from their computer manufacturer or an authorized reseller.
Sony VAIO TZ-Series Notebook Recall
The recalled notebook computer models are the VAIO VGN-TZ100 series, VGN-TZ200 series, VGN-TZ300 series and VGN-TZ2000 series. The computers' screen size is about 11.1" measured diagonally. Not all units are affected; consumers should contact Sony to determine if their unit is included in the recall. Hazard: Irregularly positioned wires near the computer's hinge and/or a dislodged screw inside the hinge can cause a short circuit and overheating. This poses a burn hazard to consumers. Remedy: Consumers should stop using the recalled notebook computers immediately and contact Sony to determine if their notebook is affected. The firm will arrange for an inspection and repair, if needed.
Toshiba Notebook Battery Recall
The recalled lithium-ion batteries were sold with, or sold separately to be used with, the following notebook computer models: Satellite A100, Satellite A105 and Tecra A7. The battery model is printed on the battery. Model Computer Model Prefix Number (first 2 digits of serial number) Model Prefix (first 6 characters) Manufacturing Date Range Estimated Retail Pricing (when sold) Satellite A100 16, 26, 36, 46 PSAA0U January 1, 2006 - April 30, 2006 About $1,300 Satellite A105 16, 26, 36, 46 PSAA2U PSAA8U PSAA9U January 1, 2006 - April 30, 2006 About $1,000 Tecra A7 16, 26, 36, 46 PTA70U PTA71U January 1, 2006 - April 30, 2006 About $700 Hazard: The lithium-ion batteries can overheat, posing a fire hazard to consumers. Remedy: Consumers should stop using the recalled batteries and contact Toshiba to receive a free replacement battery. Consumers can continue to use the notebook computers safely, by turning the system off, removing the battery, and using the AC adapter and power cord to power the system until the replacement battery is received. Consumers should use only batteries obtained from Toshiba or from an authorized Toshiba reseller.
Acer Notebook Battery Recall
Only lithium-ion batteries with the following part numbers and battery week codes and used in the following Acer notebook models, are included in the recall: Acer Notebook System Series Beginning with: Acer Battery Pack No. (Part of Barcode) Battery Pack Serial Week Code Range (Part of Barcode) Battery Week Code Range (in front of Barcode) Battery Week Code Range on Red Sticker TravelMate 321x BT00604001 0521-0545 Aspire 980x BT00804016 63V, 63W, 63X, 63Y TravelMate 242x, TravelMate 330x Aspire 556x BT00604005 601-626 TravelMate 561x Aspire 930x, Aspire 941x BT00807010 614-630 TravelMate C20x BT00604002 5BR-5BZ; 5C1-5C9; 5CA-5CZ; 611-619; 621-629; 62A TravelMate 422x, TravelMate 467x Aspire 560x, Aspire 567x BT00804011 0551-0626 TravelMate 320x BTT4807001 418-552 Hazard: The lithium-ion batteries can overheat, posing a fire hazard to consumers. Remedy: Consumers should stop using these recalled batteries immediately and contact Acer to receive a free replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery, and using the AC adapter and power cord to power the system until the replacement battery is received.
Sony Notebook Battery Recall
These lithium-ion batteries were sold with, or sold separately to be used with, the following notebook computer models: Computer Manufacturer Computer Model Battery Model Fujitsu LifeBook: P1510, P1510D, P7120, P7120D, S7020, S7020D, C1320D, Q2010, T4210 CP229720-01, CP229725-01, CP234003-01, CP234019-01, CP255100-01, CP255108-01, CP267910-01, CP267915-01, CP283030-01, CP293420-01 Gateway Gateway: CX200, CX210, E100M, M250, M255, M280, M285, M465, M685, MP8708, NX260, NX510, NX560, NX860, NX100, MX1025, MX6918b, and MX1020j 916C4610F, 916C4720F, 916C4730F, 916C5010F, W230 Sony Sony VAIO: VGN-FE550G, VGN-FE570G, VGN-T240P, VGN-T250, VGN-T250P, VGN-T260P, VGN-T270P, VGN-T340P, VGN-T350, VGN-T350P, VGN-T360P, VGN-T370P VGP-BPS3A, VGP-BPS2B Toshiba Portege: M300, M400/M405, S100/S105 Qosmio: G35 Satellite: R10/R15 Tecra: A2, M3, M4, M5, M6, and S3 PA3191U-4BRS, PA3356U-2BRS, PA3475U-1BRS, PA3191U-5BRS, PA3356U-3BRS, PA3476U-1BRS The battery model can be found on the battery's label. Hazard: These lithium-ion batteries can overheat, posing a fire hazard to consumers. Remedy: Consumers should remove the affected batteries from notebook computers until they contact their computer manufacturer and receive further instructions. Batteries covered by this program will be replaced free of charge. Consumers should use only batteries obtained from their computer manufacturer or from an authorized reseller.
Lenovo ThinkPad Notebook Battery Recall
The recalled lithium-ion batteries were sold with or sold separately to be used with the following ThinkPad notebook computers: T Series (T43, T43p, T60, T60p); R Series (R51e, R52, R60, R60e); and X Series (X60, X60s). The recalled batteries have the following part or model numbers, which can be found on the battery label: Part/model number: ASM P/N 92P1072 92P1088 92P1142 92P1170 92P1174 FRU P/N 92P1073 92P1089 92P1141 92P1169 or 93P5028 92P1173 or 93P5030 Hazard: These lithium-ion batteries can cause overheating, posing a fire hazard to consumers. Remedy: Consumers should stop using the recalled batteries immediately and contact Lenovo to receive a replacement battery, free of charge. Until a replacement battery arrives, consumers can continue to use their computer by turning off the system, removing the battery, and plugging in the AC adapter and power cord. Consumers should use only genuine ThinkPad batteries obtained from either Lenovo or an authorized reseller.
Dell Notebook Battery Recall
The recalled batteries were sold with or sold separately to be used with the following Dell notebook computers: Latitude™ D410, D500, D505, D510, D520, D600, D610, D620, D800, D810; Inspiron™ 6000, 8500, 8600, 9100, 9200, 9300, 500m, 510m, 600m, 6400, E1505, 700m, 710m, 9400, E1705; Dell Precision™ M20, M60, M70 and M90 mobile workstations; and XPS,™ XPS Gen2, XPS M170 and XPS M1710. "Dell" and one of the following markings are printed on the batteries: "Made in Japan," "Made in China," or "Battery Cell Made in Japan Assembled in China." The identification number for each battery appears on a white sticker. Hazard: These lithium-ion batteries can overheat, posing a fire hazard to consumers. Remedy: Consumers should stop using these recalled batteries immediately and contact Dell to receive a replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power the system until the replacement battery is received.
Dell Laptop Battery Recall
Dell is recalling lithium-ion laptop batteries used in multiple laptop models due to a fire and burn hazard. The affected batteries can overheat and catch fire, posing a safety risk. Dell will replace affected batteries free of charge. This recall affects batteries sold in certain Latitude, Inspiron, XPS, and other laptop lines.
Dell Notebook Battery Recall
The recalled batteries were sold with the following Dell notebook computers: Latitude™ D410, D505, D510, D600, D610, D800, D810; Inspiron™ 510M, 600M, 6000, 8600, 9200, 9300, XPS Gen 2; and Dell Precision™ M20 and M70 mobile workstations. The batteries were also sold separately, including as secondary batteries and in response to service calls. The batteries insert into the battery bay located on the underside of the notebook. "Dell" and "Made in Japan" or "Made in China" are stamped on the batteries. The identification number for each battery appears on a white sticker. Customers should have this number available when they contact Dell to determine if their battery is part of the recall. Hazard: These batteries can overheat, which could pose a fire risk. Remedy: Customers should contact Dell to determine if their notebook computer battery is part of this recall. If it is, consumers should immediately stop using the battery as a power source for their notebook computer. Dell will provide a free replacement battery.
Dell Notebook Power Adapter Recall
Sold as an option for Dell notebook computers including their Latitude D400, D500, D505, D600, D800, X300, and Inspiron 300M, 500M, 510M, 600M, I8500 and I8600. "Dell," "Dell P/N W1451" is printed on top of the adapters. Hazard: Using power cords not intended for these adapters can pose a shock hazard. Remedy: Free retrofit kits are provided by the manufacturer. These retrofit kits will prevent incorrect cables from being connected to the adapters. In the meantime, consumers should only use the power cables intended for these adapters.
Sony VAIO Notebook Recall
Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003 Hazard: Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings. Remedy: Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
Dell Latitude LM AC Adapter Recall
AC Adapters for Latitude LM Computers and LM Port Replicators Recall NEWS from CPSC U.S. Consumer Product Safety Commission Office of Information and Public Affairs Washington, DC 20207 FOR IMMEDIATE RELEASE Originally issued October 21, 1997 Revised April 4, 2002 Release # 98-014 Company Phone Number: (800) 624-9896 CPSC Consumer Hotline: (800) 638-2772 CPSC Media Contact: Mark Ross, (301) 504-7076 Note: Telephone number change. CPSC, Dell Announce Recall of AC Adapters for Latitude LM Notebook Computers and Latitude LM Port Replicators WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Dell Computer Corp., of Round Rock, Texas, is voluntarily recalling about 233,000 AC adapters supplied with its Latitude LM notebook computers and Latitude LM port replicators in the United States. Dell also is recalling these adapters throughout the world. The port replicator is a docking station used to connect the notebook computer to an external monitor and keyboard. The AC adapter's connector pins can break off from the adapter and remain in the power cord, posing a shock hazard. Dell has received 111 reports of the adapters' connector pins breaking off. No injuries have been reported. These black AC adapters come with the Dell Latitude LM notebook computers and port replicators. The adapters are 4 inches long by 2.25 inches wide and have one attached cord and one detachable power cord. The bottom of the adapter is labeled in part, "DELL...MADE IN TAIWAN." These adapter can be identified easily because the first eight digits of the "DP/N" bar code are "00097689" or "00099500." The "DP/N" bar code is on the bottom of the adapter. The only versions of the "00099500" adapters that are subject to this recall are those that have "A00, A01, A02, or A03" at the far right of the bar code. Dell's direct sales force, Internet ordering site and toll-free number sold the AC adapters with the Latitude LM notebook computers and port replicators from Ju
Dell SVGA Computer Monitor Recall
May 20, 1994 Release # 94-077 PRODUCT: Approximately 63,000 Dell Model DL-1460NI 14 inch SVGA color computer monitors sold by Dell, Sam's Club, Costco, Price Club, and CompUSA. PROBLEM: Internal components may overheat causing a fire hazard. WHAT TO DO: Consumers using Dell computer monitors should look for the model number "DL-1460NI" on the back of the monitor. Those having model DL-1460NI monitors should call Dell at (800)913-3355 to arrange for shipping and repair of the monitor. WASHINGTON, DC -- CPSC, Dell Computer Corp., Austin, Texas is voluntarily recalling Dell model DL-1460NI 14 inch SVGA computer monitors. Internal components in the Dell model DL- 1460NI monitor can overheat, and the monitor can catch fire. Dell Computer Corporation has received 32 reports of monitors overheating, and in some cases, catching fire. None of the reported incidents involved personal injury and the reported fires did not spread. Dell reported this problem to the CPSC. Dell Computer imported the monitors from a Taiwanese manufacturer in 1992 and 1993. The involved monitors were sold by Dell directly, and at Sam's Club, Costco, Price Club, and CompUSA. Approximately 63,000 involved monitors are believed to be in use. Consumers using Dell computer monitors should look for the model number on the back of their monitors. Only model DL-1460NI monitors are involved. Consumers having these monitors should unplug the monitors, and call Dell's recall number (800) 913-3355 between 9 a.m. and 9 p.m. Eastern Time, Monday through Friday, 11 a.m. to 3 p.m. Eastern Time, Saturday to arrange for free pick-up and repair of the monitors. Owners may also obtain information and register for repair through Dell's computer bulletin board (512-728-3589), the Dell forum on Compuserve and America On-Line. The Company will send packing materials overnight to owners of the monitors. Airborne Express will then pick up the monitors for return of the repaired unit in 3-5 working days. Consumers should not
Get notified about new recalls
Register your devices and we'll email you when a new recall affects them.
Register Your Devices