Samsung Device Recalls
View all active Samsung recalls including Galaxy phones, tablets, watches, and earbuds. Check if your Samsung device qualifies for a free repair program.
Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard
This recall involves Samsung Electric Slide-In Ranges with the model numbers below. The model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven. Recalled Model Numbers NE58K9430SS/AA NE58N9430SG/AA NE58R9431SG/AA NE58R9431SS/AA NE58R9431ST/AA NE58F9500SS/AA NE58K9500SG/AA NE58F9710WS/AA NE58K9850WS/AA NE58K9850WG/AA NE58K9852WG/AA NE58H9950WS/AA NE58R9311SS/AA NE63T8111SG/AA NE63T8111SS/AA NE63T8311SG/AA NE63T8311SS/AA NE63BG8315SSAA NE63CB831512AA NE63BB851112AA NE63T8511SG/AA NE63T8511SS/AA NE63T8511ST/AA NE63A8711QN/AA NE63BB871112AA NE63T8711SG/AA NE63T8711SS/AA NE63T8711ST/AA NE63T8751SG/AA NE63T8751SS/AA Hazard: Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard. Remedy: Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use. Consumers with Wi-Fi enabled ranges can enable the "Cooktop On" notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.
Samsung Slide-In Electric Range Recall
Samsung is recalling certain slide-in electric ranges because the unit can tip forward when weight is applied to an open oven door, posing fall and burn hazards. Samsung will provide a free tip-over prevention kit or refund to affected consumers.
Galaxy A21 Battery Replacement Program
Samsung identified certain Galaxy A21 phones that may have battery issues leading to overheating. Free battery replacement available.
Samsung Galaxy A21 Battery Replacement Program
Samsung is replacing batteries in certain Galaxy A21 smartphones due to a battery issue that could cause the device to overheat. Affected devices were sold at select wireless carriers. Samsung will replace the battery free of charge.
Samsung Top-Load Washing Machine Recall
Samsung has recalled certain top-load washing machines in cooperation with the CPSC due to safety concerns. The washing machine lid can detach and become a projectile hazard when high-speed spin cycles are used with certain combinations of bedding. Samsung is offering a free in-home repair or full refund.
Top-Load Washing Machine Recall
Certain Samsung top-load washing machines may experience excessive vibration, posing a risk of the top separating from the machine. Free repair or rebate offered.
Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards
This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI. Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers. Remedy: Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197. Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers. Remedy: Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.
Galaxy Note 7 Battery Recall
Samsung recalled all Galaxy Note 7 devices worldwide due to battery defects that could cause the phones to catch fire. Full refunds or exchanges available.
Samsung Over-the-Range Microwaves Recalled Due to Shock Hazard
The recall involves Samsung 1000-watt over-the-range microwave ovens. The following model and serial numbers are included in this recall: Affected production lots Affected Serial Number Range From serial number To serial number All SMH9151x produced from January through May 2009: xxxxxxxS1xxxxxx xxxxxxxS5xxxxxx Some products produced in June were also affected: From serial number To serial number SMH9151B xxxxxxOS600001 xxxxxxTS600001 xxxxxxOS600100 xxxxxxTS601100 SMH9151S xxxxxxTS600001 xxxxxxTS601386 SMH9151ST xxxxxxTS600001 xxxxxxTS600330 SMH9151STE xxxxxxTS600001 xxxxxxTS600330 SMH9151W xxxxxxOS600001 xxxxxxTS600001 xxxxxxOS600200 xxxxxxTS602055 Hazard: If an installation bolt comes in contact with an electrical component inside the unit and the microwave is plugged into an ungrounded outlet, it could create a shock hazard. Remedy: Consumers should immediately unplug and stop using the recalled product, and contact Samsung to schedule a free repair.
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall. Hazard: The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911. Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Maytag® and Samsung™ Brand Front Loading Washing Machines Recalled Due to Fire Hazard
The recall involves certain Maytag- and Samsung-brand front-load washers. The Maytag washers have model numbers beginning with MAH9700 or MAH8700. The Samsung model number WF306BHW or a model number beginning with WF316. Not all serial numbers are subject to the recall. The model and serial numbers are located on a tag at the bottom of the door opening. Maytag models with a serial number ending in the last two letters identified below are subject to the recall: 2005 GA GC GE GG GJ GL GN GP GR GT GV GX 2006 JA JC JE JG JJ JL JN Sample Maytag Serial Number: 10123456GN Samsung models with the six-digit number 100001 through 799999 prior to a letter at the end of the serial number are subject to the recall: Sample Samsung Serial Number: 230854AL300026B Hazard: Water leakage onto the electrical connections to the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers. Remedy: Consumers should immediately contact the firm for information on how to receive a free repair. Consumers should not return the washing machine to the retailer where it was purchased.
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