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Samsung Galaxy Note7 Recall

Samsung Galaxy Note7 phones sold before September 15, 2016 have batteries that can overheat and catch fire, creating a serious burn risk. If you own one of these devices, you need to stop using it immediately and contact Samsung for a replacement, refund, or different device.

By RecallRadar Editorial Team

Sourced from CPSC. Last verified March 4, 2026.

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Key facts

Date announced
September 15, 2016
Source agency
CPSC

This recall affects device functionality. Consider taking action soon.

✨ Plain-English Summary

Samsung Galaxy Note7 phones sold before September 15, 2016 have batteries that can overheat and catch fire, creating a serious burn risk. If you own one of these devices, you need to stop using it immediately and contact Samsung for a replacement, refund, or different device.

Is This Recall Still Active?

Status: No - Expired

This recall is no longer active. You can still review details here for historical reference and confirmation.

What's Being Recalled

Quoted source excerpt from the official notice.

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197. Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers. Remedy: Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.

Quick Info

Key facts from the official notice, kept in the article flow for easy cross-checking.

Brand
Samsung
Category
device
Source agency
CPSC
Announced
September 15, 2016
Country
US
Status
Expired

Who's Affected

Specific models and identifiers listed in the source notice:

Model #1

Samsung Galaxy Note7

Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.

What You Should Do

Follow the remedy path from the official notice using the exact model and serial details above.

  1. 1Stop using your Galaxy Note7 immediately and power it down completely
  2. 2Find your phone's IMEI number on the back of the device or its original packaging
  3. 3Check if your phone is affected by visiting www.samsung.com or calling Samsung at 844-365-6197
  4. 4Contact your wireless carrier, retailer, or Samsung to get a free replacement phone, refund, or different device

This program has ended. The official source page may no longer be available.

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Source & Verification

This page summarizes the official notice and keeps key facts easy to verify.

Official source
CPSC
Announced by source
September 15, 2016
Last reviewed by RecallRadar
March 4, 2026

Frequently Asked Questions

Is my samsung device affected?

Check the affected models section on this page. The official notice currently lists Samsung Galaxy Note7.

What is the remedy for this recall?

Stop using your Galaxy Note7 immediately and power it down completely Find your phone's IMEI number on the back of the device or its original packaging Check if your phone is affected by visiting www.samsung.com or calling Samsung at 844-365-6197 Contact your wireless carrier, retailer, or Samsung to get a free replacement phone, refund, or different device

Where can I verify recall details?

Use the official source link in this page to confirm dates, eligibility, and next steps: https://www.cpsc.gov/Recalls/2016/Samsung-Recalls-Galaxy-Note7-Smartphones

Keep browsing with these internal hubs: samsung recall hub and Device recall hub.

Official Resources

Use these primary sources for final eligibility and claim instructions.

View official notice from CPSC

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