Microsoft Recalls
6 total recalls • 2 active
Microsoft Surface Duo Safety Notice
Microsoft issued a safety advisory for Surface Duo dual-screen smartphones regarding potential overheating when using certain third-party USB-C chargers. Microsoft recommends using only Microsoft-certified chargers and released a firmware update to improve charging management.
Jan 1, 2022
View details →Microsoft Surface Book Battery Replacement Program
Microsoft is offering free battery service for Surface Book units experiencing battery swelling issues.
Jun 15, 2020
View details →Xbox Elite Controller Series 2 Battery Recall
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
Apr 1, 2020
View details →Microsoft Surface Book Battery Replacement Program
Microsoft acknowledged reports of Surface Book batteries swelling and causing screen separation. Microsoft will inspect and replace affected Surface Book devices under warranty, or provide service at cost outside warranty. The swelling can cause the screen to bulge or display damage.
Jan 1, 2019
View details →Microsoft Surface Pro Power Cord Recall
Microsoft is recalling certain Surface Pro power cords due to potential fire and electric shock hazards from cord damage.
Jan 22, 2016
View details →Microsoft Surface Pro Power Cord Recall
Microsoft is recalling the AC power cords that shipped with Surface Pro and Surface Pro 2 devices due to a potential safety issue. The power cords can overheat and cause skin injuries, damage to flooring, and fire hazards. Microsoft will replace affected power cords free of charge.
Nov 13, 2014
View details →Average program value: $349
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