Microsoft Device Recalls
View all active Microsoft recalls including Surface devices, Xbox consoles, and accessories. Find out if your Microsoft device is eligible for free service.
Surface Duo USB-C Overheating Advisory
Microsoft issued a safety advisory for Surface Duo dual-screen smartphones regarding potential overheating when using certain third-party USB-C chargers. Microsoft recommends using only Microsoft-certified chargers and released a firmware update to improve charging management.
Microsoft Surface Headphones 2 Audio Issues
Microsoft identified audio quality issues with some Surface Headphones 2 units where intermittent crackling, popping, or complete audio dropout may occur. Microsoft will repair or replace affected units under warranty.
Surface Book Battery Swelling Service
Microsoft is offering free battery service for Surface Book units experiencing battery swelling issues.
Xbox Elite Wireless Controller Series 2 Battery Issue
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
Surface Book Battery Swelling Service Program
Microsoft acknowledged reports of Surface Book batteries swelling and causing screen separation. Microsoft will inspect and replace affected Surface Book devices under warranty, or provide service at cost outside warranty. The swelling can cause the screen to bulge or display damage.
Surface Pro Power Cord Recall
Microsoft is recalling certain Surface Pro power cords due to potential fire and electric shock hazards from cord damage.
Xbox One Controller Battery Cover Issue
Microsoft addressed an issue where Xbox One controller battery covers could loosen during play.
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