Microsoft Xbox Elite Controller Series 2 Battery Replacement Program
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
By RecallRadar Editorial Team
Sourced from Microsoft. Last reviewed March 4, 2026.
This recall affects device functionality. Consider taking action soon.
✨ Plain-English Summary
Some Xbox Elite Wireless Controller Series 2 units have a defect that prevents them from charging properly or causes the battery to drain faster than normal. This makes the controller unusable during gaming sessions. Microsoft is offering free replacements for affected controllers under warranty. (Estimated repair/replacement value: $50-100 if not covered by recall program)
Is This Recall Still Active?
Status: Yes - Active
This recall is currently active. If your device matches the affected models, follow the official instructions as soon as possible.
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- Microsoft
- Announced by source
- April 1, 2020
- Last reviewed by RecallRadar
- March 4, 2026
What You Should Do
- 1Check if your Xbox Elite Wireless Controller Series 2 is experiencing charging issues or rapid battery drain
- 2Visit Microsoft's support page or contact Xbox support to verify if your controller is affected
- 3Request a replacement controller through Microsoft's warranty service
- 4Ship your defective controller to Microsoft for replacement at no cost
What's Being Recalled
Full details from the recall report.
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Microsoft Xbox Elite Controller Series 2
| # | Model |
|---|---|
| 1 | Microsoft Xbox Elite Controller Series 2 |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
Frequently Asked Questions
Is my microsoft device affected?
Check the affected models section on this page. The official notice currently lists Microsoft Xbox Elite Controller Series 2.
What is the remedy for this recall?
1. Check if your Xbox Elite Wireless Controller Series 2 is experiencing charging issues or rapid battery drain 2. Visit Microsoft's support page or contact Xbox support to verify if your controller is affected 3. Request a replacement controller through Microsoft's warranty service 4. Ship your defective controller to Microsoft for replacement at no cost
Where can I verify recall details?
Use the official source link in this page to confirm dates, eligibility, and next steps: https://support.xbox.com/en-US/help/hardware-network/controller/elite-controller-series-2-battery-issues
Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from MicrosoftSee an inaccuracy?
Help us improve the accuracy of this recall information.
Quick Info
- Brand
- microsoft
- Category
- device
- Source Agency
- Microsoft
- Announced
- April 1, 2020
- Country
- global
- Status
- Active
Source & Verification
Sourced from Microsoft. Last reviewed March 4, 2026.
- Official source
- Microsoft
- Announced by source
- April 1, 2020
- Last reviewed by RecallRadar
- March 4, 2026
Official Resources
Use these primary sources for final eligibility and claim instructions.
Open Official Recall NoticeView official notice from MicrosoftStay Protected
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