Xbox Elite Controller Series 2 Battery Recall
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
By RecallRadar Safety Desk
Sourced from Microsoft. Last verified March 4, 2026.
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See whether your device may qualify for a free repair or replacement program before you spend money.
Check if you qualifyKey facts
- Date announced
- April 1, 2020
- Source agency
- Microsoft
This recall affects device functionality. Consider taking action soon.
✨ Plain-English Summary
Some Xbox Elite Wireless Controller Series 2 units have a defect that prevents them from charging properly or causes the battery to drain faster than normal. This makes the controller unusable during gaming sessions. Microsoft is offering free replacements for affected controllers under warranty. (Estimated repair/replacement value: $50-100 if not covered by recall program)
Is This Recall Still Active?
Status: Yes - Active
This recall is currently active. If your device matches the affected models, follow the official instructions as soon as possible.
What's Being Recalled
Full details from the recall report.
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
Quick Info
Key facts from the official notice, kept in the article flow for easy cross-checking.
- Brand
- Microsoft
- Category
- device
- Source agency
- Microsoft
- Announced
- April 1, 2020
- Country
- global
- Status
- Active
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Microsoft Xbox Elite Controller Series 2
| # | Model |
|---|---|
| 1 | Microsoft Xbox Elite Controller Series 2 |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
What You Should Do
Follow the remedy path from the official notice using the exact model and serial details above.
- 1Check if your Xbox Elite Wireless Controller Series 2 is experiencing charging issues or rapid battery drain
- 2Visit Microsoft's support page or contact Xbox support to verify if your controller is affected
- 3Request a replacement controller through Microsoft's warranty service
- 4Ship your defective controller to Microsoft for replacement at no cost
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- Microsoft
- Announced by source
- April 1, 2020
- Last reviewed by RecallRadar
- March 4, 2026
Frequently Asked Questions
What are urgent battery warning signs?
Swelling, heat, smoke, odor, or deformation require immediate shutdown.
Where should I place an affected battery?
On a non-flammable surface away from exits, bedrooms, and heat sources.
Can I throw it in household trash?
No. Use official disposal or return instructions from the recall notice.
When do I call emergency services?
Immediately for smoke, fire, or injury risk.
Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from MicrosoftSee an inaccuracy?
Help us improve the accuracy of this recall information.
On this page
Free checker
Check if you qualify
See whether your device may qualify for a free repair or replacement program before you spend money.
Check if you qualifyKey facts
- Date announced
- April 1, 2020
- Source agency
- Microsoft