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microsoftdeviceMedium PriorityExpired

Microsoft Surface Duo Safety Notice

Microsoft issued a safety advisory for Surface Duo dual-screen smartphones regarding potential overheating when using certain third-party USB-C chargers. Microsoft recommends using only Microsoft-certified chargers and released a firmware update to improve charging management.

By RecallRadar Editorial Team

Sourced from Microsoft. Last verified March 4, 2026.

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Key facts

Date announced
January 1, 2022
Source agency
Microsoft

This recall affects device functionality. Consider taking action soon.

✨ Plain-English Summary

Microsoft Surface Duo smartphones may overheat when charged with certain third-party USB-C chargers. Microsoft recommends using only certified chargers and has released a firmware update to improve charging safety and management.

Is This Recall Still Active?

Status: No - Expired

This recall is no longer active. You can still review details here for historical reference and confirmation.

What's Being Recalled

Full details from the recall report.

Microsoft issued a safety advisory for Surface Duo dual-screen smartphones regarding potential overheating when using certain third-party USB-C chargers. Microsoft recommends using only Microsoft-certified chargers and released a firmware update to improve charging management.

Quick Info

Key facts from the official notice, kept in the article flow for easy cross-checking.

Brand
Microsoft
Category
device
Source agency
Microsoft
Announced
January 1, 2022
Country
global
Status
Expired

Who's Affected

Specific models and identifiers listed in the source notice:

Model #1

Microsoft Surface Duo

Model #2

Microsoft Surface Duo 2

Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.

What You Should Do

Follow the remedy path from the official notice using the exact model and serial details above.

  1. 1Stop using third-party USB-C chargers with your Surface Duo immediately
  2. 2Use only Microsoft-certified chargers for charging your device
  3. 3Install the latest firmware update to improve charging management
  4. 4Contact Microsoft Support if you experience overheating issues

This program has ended. The official source page may no longer be available.

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Source & Verification

This page summarizes the official notice and keeps key facts easy to verify.

Official source
Microsoft
Announced by source
January 1, 2022
Last reviewed by RecallRadar
March 4, 2026

Frequently Asked Questions

Is my microsoft device affected?

Check the affected models section on this page. The official notice currently lists Microsoft Surface Duo, Microsoft Surface Duo 2.

What is the remedy for this recall?

1. Stop using third-party USB-C chargers with your Surface Duo immediately 2. Use only Microsoft-certified chargers for charging your device 3. Install the latest firmware update to improve charging management 4. Contact Microsoft Support if you experience overheating issues

Where can I verify recall details?

Use the official source link in this page to confirm dates, eligibility, and next steps: https://support.microsoft.com/en-us/surface/surface-duo-charging-safety-advisory

Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.

Official Resources

Use these primary sources for final eligibility and claim instructions.

View official notice from Microsoft

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