Microsoft Surface Book Battery Replacement Program
Microsoft is offering free battery service for Surface Book units experiencing battery swelling issues.
By RecallRadar Editorial Team
Sourced from Apple. Last verified March 2, 2026.
On this page
Free checker
Check if you qualify
See whether your device may qualify for a free repair or replacement program before you spend money.
Check if you qualifyKey facts
- Date announced
- June 15, 2020
- Source agency
- Apple
This recall involves safety concerns. Take action promptly.
✨ Plain-English Summary
Microsoft Surface Book devices may experience battery swelling, which can cause the device to malfunction or become unsafe. This free service program allows affected owners to get their batteries replaced at no cost to prevent potential damage or safety issues. (Estimated repair/replacement value: $50-100 if not covered by recall program)
Is This Recall Still Active?
Status: Yes - Active
This recall is currently active. If your device matches the affected models, follow the official instructions as soon as possible.
What's Being Recalled
Full details from the recall report.
Microsoft is offering free battery service for Surface Book units experiencing battery swelling issues.
Quick Info
Key facts from the official notice, kept in the article flow for easy cross-checking.
- Brand
- Microsoft
- Category
- device
- Source agency
- Apple
- Announced
- June 15, 2020
- Country
- US
- Status
- Active
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Microsoft Surface Book
Model #2
Microsoft Surface Book 2 13.5-inch
Model #3
Microsoft Surface Book 2 15-inch
| # | Model |
|---|---|
| 1 | Microsoft Surface Book |
| 2 | Microsoft Surface Book 2 13.5-inch |
| 3 | Microsoft Surface Book 2 15-inch |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
What You Should Do
Follow the remedy path from the official notice using the exact model and serial details above.
- 1Check if your Surface Book model matches the affected list: 1st generation, 2 13.5", or 2 15"
- 2Visit Microsoft's support website or contact their customer service to verify if your specific device is eligible
- 3Schedule a free battery replacement appointment through Microsoft or an authorized service center
- 4Back up your data before sending in your device for service
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- Apple
- Announced by source
- June 15, 2020
- Last reviewed by RecallRadar
- March 2, 2026
Frequently Asked Questions
Is my microsoft device affected?
Check the affected models section on this page. The official notice currently lists Microsoft Surface Book, Microsoft Surface Book 2 13.5-inch, Microsoft Surface Book 2 15-inch.
What is the remedy for this recall?
Check if your Surface Book model matches the affected list: 1st generation, 2 13.5", or 2 15" Visit Microsoft's support website or contact their customer service to verify if your specific device is eligible Schedule a free battery replacement appointment through Microsoft or an authorized service center Back up your data before sending in your device for service
Where can I verify recall details?
Use the official source link in this page to confirm dates, eligibility, and next steps: https://support.microsoft.com/surface
Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from AppleSee an inaccuracy?
Help us improve the accuracy of this recall information.
On this page
Free checker
Check if you qualify
See whether your device may qualify for a free repair or replacement program before you spend money.
Check if you qualifyKey facts
- Date announced
- June 15, 2020
- Source agency
- Apple