Microsoft Surface Book Battery Replacement Program
Microsoft acknowledged reports of Surface Book batteries swelling and causing screen separation. Microsoft will inspect and replace affected Surface Book devices under warranty, or provide service at cost outside warranty. The swelling can cause the screen to bulge or display damage.
By RecallRadar Editorial Team
Sourced from Microsoft. Last reviewed March 4, 2026.
This recall involves safety concerns. Take action promptly.
✨ Plain-English Summary
Some Microsoft Surface Book devices are experiencing battery swelling, which can cause the screen to separate or crack. This is a safety concern that Microsoft is addressing through a free inspection and replacement program for affected models. (Estimated repair/replacement value: $50-100 if not covered by recall program)
Is This Recall Still Active?
Status: No - Expired
This recall is no longer active. You can still review details here for historical reference and confirmation.
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- Microsoft
- Announced by source
- January 1, 2019
- Last reviewed by RecallRadar
- March 4, 2026
What You Should Do
- 1Check if your device is a Surface Book (1st generation) or Surface Book 2
- 2Visit Microsoft's support page or contact their customer service to verify if your device is affected
- 3If affected and under warranty, schedule a free inspection and replacement service
- 4If outside warranty, contact Microsoft to discuss service options and costs
This program has ended. The official source page may no longer be available.
Don't miss the next microsoft recall — get alertsWhat's Being Recalled
Full details from the recall report.
Microsoft acknowledged reports of Surface Book batteries swelling and causing screen separation. Microsoft will inspect and replace affected Surface Book devices under warranty, or provide service at cost outside warranty. The swelling can cause the screen to bulge or display damage.
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Microsoft Surface Book
Model #2
Microsoft Surface Book 2
| # | Model |
|---|---|
| 1 | Microsoft Surface Book |
| 2 | Microsoft Surface Book 2 |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
Frequently Asked Questions
Is my microsoft device affected?
Check the affected models section on this page. The official notice currently lists Microsoft Surface Book, Microsoft Surface Book 2.
What is the remedy for this recall?
1. Check if your device is a Surface Book (1st generation) or Surface Book 2 2. Visit Microsoft's support page or contact their customer service to verify if your device is affected 3. If affected and under warranty, schedule a free inspection and replacement service 4. If outside warranty, contact Microsoft to discuss service options and costs
Where can I verify recall details?
Use the official source link in this page to confirm dates, eligibility, and next steps: https://support.microsoft.com/en-us/surface/surface-book-battery-issues
Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from MicrosoftSee an inaccuracy?
Help us improve the accuracy of this recall information.
Quick Info
- Brand
- microsoft
- Category
- device
- Source Agency
- Microsoft
- Announced
- January 1, 2019
- Country
- global
- Status
- Expired
Source & Verification
Sourced from Microsoft. Last reviewed March 4, 2026.
- Official source
- Microsoft
- Announced by source
- January 1, 2019
- Last reviewed by RecallRadar
- March 4, 2026
Official Resources
Use these primary sources for final eligibility and claim instructions.
Open Official Recall NoticeView official notice from MicrosoftStay Protected
Register your devices to get notified about future recalls automatically.
View PlansRegister a device →Related Recalls
Microsoft Surface Book Battery Replacement Program
Microsoft is offering free battery service for Surface Book units experiencing battery swelling issues.
Jun 15, 2020
Microsoft Xbox Elite Controller Series 2 Battery Replacement Program
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
Apr 1, 2020
Microsoft Xbox One Controller Repair Program
Microsoft addressed an issue where Xbox One controller battery covers could loosen during play.
Feb 1, 2014