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Microsoft Surface Book Battery Replacement Program

Microsoft acknowledged reports of Surface Book batteries swelling and causing screen separation. Microsoft will inspect and replace affected Surface Book devices under warranty, or provide service at cost outside warranty. The swelling can cause the screen to bulge or display damage.

By RecallRadar Editorial Team

Sourced from Microsoft. Last verified March 4, 2026.

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Key facts

Date announced
January 1, 2019
Source agency
Microsoft

This recall involves safety concerns. Take action promptly.

✨ Plain-English Summary

Some Microsoft Surface Book devices are experiencing battery swelling, which can cause the screen to separate or crack. This is a safety concern that Microsoft is addressing through a free inspection and replacement program for affected models. (Estimated repair/replacement value: $50-100 if not covered by recall program)

Is This Recall Still Active?

Status: No - Expired

This recall is no longer active. You can still review details here for historical reference and confirmation.

What's Being Recalled

Full details from the recall report.

Microsoft acknowledged reports of Surface Book batteries swelling and causing screen separation. Microsoft will inspect and replace affected Surface Book devices under warranty, or provide service at cost outside warranty. The swelling can cause the screen to bulge or display damage.

Quick Info

Key facts from the official notice, kept in the article flow for easy cross-checking.

Brand
Microsoft
Category
device
Source agency
Microsoft
Announced
January 1, 2019
Country
global
Status
Expired

Who's Affected

Specific models and identifiers listed in the source notice:

Model #1

Microsoft Surface Book

Model #2

Microsoft Surface Book 2

Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.

What You Should Do

Follow the remedy path from the official notice using the exact model and serial details above.

  1. 1Check if your device is a Surface Book (1st generation) or Surface Book 2
  2. 2Visit Microsoft's support page or contact their customer service to verify if your device is affected
  3. 3If affected and under warranty, schedule a free inspection and replacement service
  4. 4If outside warranty, contact Microsoft to discuss service options and costs

This program has ended. The official source page may no longer be available.

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Source & Verification

This page summarizes the official notice and keeps key facts easy to verify.

Official source
Microsoft
Announced by source
January 1, 2019
Last reviewed by RecallRadar
March 4, 2026

Frequently Asked Questions

Is my microsoft device affected?

Check the affected models section on this page. The official notice currently lists Microsoft Surface Book, Microsoft Surface Book 2.

What is the remedy for this recall?

1. Check if your device is a Surface Book (1st generation) or Surface Book 2 2. Visit Microsoft's support page or contact their customer service to verify if your device is affected 3. If affected and under warranty, schedule a free inspection and replacement service 4. If outside warranty, contact Microsoft to discuss service options and costs

Where can I verify recall details?

Use the official source link in this page to confirm dates, eligibility, and next steps: https://support.microsoft.com/en-us/surface/surface-book-battery-issues

Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.

Official Resources

Use these primary sources for final eligibility and claim instructions.

View official notice from Microsoft

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