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Microsoft Surface Pro Power Cord Recall

Microsoft is recalling power cords for Surface Pro and Surface Pro 2 devices because they can overheat and potentially cause burns, floor damage, or fires. If you own one of these devices, you should stop using the affected power cord immediately and get a free replacement from Microsoft. (Estimated repair/replacement value: $30-50 if not covered by recall program)

By RecallRadar Safety Desk

Sourced from CPSC/Microsoft. Last verified March 4, 2026.

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Key facts

Date announced
November 13, 2014
Source agency
CPSC/Microsoft

This recall involves safety concerns. Take action promptly.

✨ Plain-English Summary

Microsoft is recalling power cords for Surface Pro and Surface Pro 2 devices because they can overheat and potentially cause burns, floor damage, or fires. If you own one of these devices, you should stop using the affected power cord immediately and get a free replacement from Microsoft. (Estimated repair/replacement value: $30-50 if not covered by recall program)

Is This Recall Still Active?

Status: No - Expired

This recall is no longer active. You can still review details here for historical reference and confirmation.

Microsoft Surface Pro Power Cord Recall product image

What's Being Recalled

Quoted source excerpt from the official notice.

Microsoft is recalling the AC power cords that shipped with Surface Pro and Surface Pro 2 devices due to a potential safety issue. The power cords can overheat and cause skin injuries, damage to flooring, and fire hazards. Microsoft will replace affected power cords free of charge.

Quick Info

Key facts from the official notice, kept in the article flow for easy cross-checking.

Brand
Microsoft
Category
device
Source agency
CPSC/Microsoft
Announced
November 13, 2014
Expires
November 13, 2016
Country
US
Status
Expired

Who's Affected

Specific models and identifiers listed in the source notice:

Model #1

Microsoft Surface Pro

Model #2

Microsoft Surface Pro 2

Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.

What You Should Do

Follow the remedy path from the official notice using the exact model and serial details above.

  1. 1Check if your Surface Pro or Surface Pro 2 power cord is affected by visiting Microsoft's recall page
  2. 2Stop using the recalled power cord immediately to avoid safety risks
  3. 3Contact Microsoft to request a free replacement power cord
  4. 4Use an alternative power source if available until you receive your replacement

This program has ended. The official source page may no longer be available.

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Source & Verification

This page summarizes the official notice and keeps key facts easy to verify.

Official source
CPSC/Microsoft
Announced by source
November 13, 2014
Last reviewed by RecallRadar
March 4, 2026

Frequently Asked Questions

How do I identify a hazardous cord?

Check for fraying, exposed wires, melted insulation, or discoloration.

Can I fix the cord temporarily?

No. Remove from use and request an official replacement.

Should I inspect the outlet too?

Yes, check for scorch marks or looseness before reusing that outlet.

Do older purchases still qualify?

Often yes, but confirm specific program windows in the official notice.

Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.

Official Resources

Use these primary sources for final eligibility and claim instructions.

View official notice from CPSC/Microsoft

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