Microsoft Surface Pro Power Cord Recall
Microsoft is recalling power cords for Surface Pro and Surface Pro 2 devices because they can overheat and potentially cause burns, floor damage, or fires. If you own one of these devices, you should stop using the affected power cord immediately and get a free replacement from Microsoft. (Estimated repair/replacement value: $30-50 if not covered by recall program)
By RecallRadar Safety Desk
Sourced from CPSC/Microsoft. Last reviewed March 4, 2026.
This recall involves safety concerns. Take action promptly.
✨ Plain-English Summary
Microsoft is recalling power cords for Surface Pro and Surface Pro 2 devices because they can overheat and potentially cause burns, floor damage, or fires. If you own one of these devices, you should stop using the affected power cord immediately and get a free replacement from Microsoft. (Estimated repair/replacement value: $30-50 if not covered by recall program)
Is This Recall Still Active?
Status: No - Expired
This recall is no longer active. You can still review details here for historical reference and confirmation.
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- CPSC/Microsoft
- Announced by source
- November 13, 2014
- Last reviewed by RecallRadar
- March 4, 2026
What You Should Do
- 1Check if your Surface Pro or Surface Pro 2 power cord is affected by visiting Microsoft's recall page
- 2Stop using the recalled power cord immediately to avoid safety risks
- 3Contact Microsoft to request a free replacement power cord
- 4Use an alternative power source if available until you receive your replacement
This program has ended. The official source page may no longer be available.
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What's Being Recalled
Quoted source excerpt from the official notice.
Microsoft is recalling the AC power cords that shipped with Surface Pro and Surface Pro 2 devices due to a potential safety issue. The power cords can overheat and cause skin injuries, damage to flooring, and fire hazards. Microsoft will replace affected power cords free of charge.
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Microsoft Surface Pro
Model #2
Microsoft Surface Pro 2
| # | Model |
|---|---|
| 1 | Microsoft Surface Pro |
| 2 | Microsoft Surface Pro 2 |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
Frequently Asked Questions
How do I identify a hazardous cord?
Check for fraying, exposed wires, melted insulation, or discoloration.
Can I fix the cord temporarily?
No. Remove from use and request an official replacement.
Should I inspect the outlet too?
Yes, check for scorch marks or looseness before reusing that outlet.
Do older purchases still qualify?
Often yes, but confirm specific program windows in the official notice.
Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from CPSC/MicrosoftSee an inaccuracy?
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Quick Info
- Brand
- microsoft
- Category
- device
- Source Agency
- CPSC/Microsoft
- Announced
- November 13, 2014
- Expires
- November 13, 2016
- Country
- US
- Status
- Expired
Source & Verification
Sourced from CPSC/Microsoft. Last reviewed March 4, 2026.
- Official source
- CPSC/Microsoft
- Announced by source
- November 13, 2014
- Last reviewed by RecallRadar
- March 4, 2026
Official Resources
Use these primary sources for final eligibility and claim instructions.
Open Official Recall NoticeView official notice from CPSC/MicrosoftStay Protected
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