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Samsung Jitterbug Cell Phone Recall

Samsung Jitterbug cell phones (models SPH-a110 and SPH-a120) may fail to connect to 911 emergency services when in areas without cell coverage. This is a safety concern because people won't be able to call for help in emergencies when their phone shows an "out of range" message.

By RecallRadar Editorial Team

Sourced from CPSC. Last verified March 4, 2026.

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Key facts

Date announced
May 22, 2009
Source agency
CPSC

This recall affects device functionality. Consider taking action soon.

✨ Plain-English Summary

Samsung Jitterbug cell phones (models SPH-a110 and SPH-a120) may fail to connect to 911 emergency services when in areas without cell coverage. This is a safety concern because people won't be able to call for help in emergencies when their phone shows an "out of range" message.

Is This Recall Still Active?

Status: No - Expired

This recall is no longer active. You can still review details here for historical reference and confirmation.

What's Being Recalled

Quoted source excerpt from the official notice.

This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall. Hazard: The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911. Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.

Quick Info

Key facts from the official notice, kept in the article flow for easy cross-checking.

Brand
Samsung
Category
device
Source agency
CPSC
Announced
May 22, 2009
Country
US
Status
Expired

Who's Affected

Specific models and identifiers listed in the source notice:

Model #1

Samsung Jitterbug

Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.

What You Should Do

Follow the remedy path from the official notice using the exact model and serial details above.

  1. 1Check if you own a Samsung Jitterbug phone with model number SPH-a110 or SPH-a120
  2. 2Look for BB14 software version on your device
  3. 3Call Samsung if you haven't been contacted yet to schedule your free software upgrade
  4. 4Once scheduled, complete the upgrade to restore full 911 access

This program has ended. The official source page may no longer be available.

Source & Verification

This page summarizes the official notice and keeps key facts easy to verify.

Official source
CPSC
Announced by source
May 22, 2009
Last reviewed by RecallRadar
March 4, 2026

Frequently Asked Questions

Is my samsung device affected?

Check the affected models section on this page. The official notice currently lists Samsung Jitterbug.

What is the remedy for this recall?

Check if you own a Samsung Jitterbug phone with model number SPH-a110 or SPH-a120 Look for BB14 software version on your device Call Samsung if you haven't been contacted yet to schedule your free software upgrade Once scheduled, complete the upgrade to restore full 911 access

Where can I verify recall details?

Use the official source link in this page to confirm dates, eligibility, and next steps: https://www.cpsc.gov/Recalls/2009/Samsung-Recalls-to-Upgrade-Certain-Cell-Phones-Could-Fail-to-Reach-Emergency-911-in-a-No-Service-Area

Keep browsing with these internal hubs: samsung recall hub and Device recall hub.

Official Resources

Use these primary sources for final eligibility and claim instructions.

View official notice from CPSC

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