Samsung Jitterbug Cell Phone Recall
Samsung Jitterbug cell phones (models SPH-a110 and SPH-a120) may fail to connect to 911 emergency services when in areas without cell coverage. This is a safety concern because people won't be able to call for help in emergencies when their phone shows an "out of range" message.
By RecallRadar Editorial Team
Sourced from CPSC. Last reviewed March 4, 2026.
This recall affects device functionality. Consider taking action soon.
✨ Plain-English Summary
Samsung Jitterbug cell phones (models SPH-a110 and SPH-a120) may fail to connect to 911 emergency services when in areas without cell coverage. This is a safety concern because people won't be able to call for help in emergencies when their phone shows an "out of range" message.
Is This Recall Still Active?
Status: Yes - Active
This recall is currently active. If your device matches the affected models, follow the official instructions as soon as possible.
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- CPSC
- Announced by source
- May 22, 2009
- Last reviewed by RecallRadar
- March 4, 2026
What You Should Do
- 1Check if you own a Samsung Jitterbug phone with model number SPH-a110 or SPH-a120
- 2Look for BB14 software version on your device
- 3Call Samsung if you haven't been contacted yet to schedule your free software upgrade
- 4Once scheduled, complete the upgrade to restore full 911 access
What's Being Recalled
Quoted source excerpt from the official notice.
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall. Hazard: The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911. Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Samsung Jitterbug
| # | Model |
|---|---|
| 1 | Samsung Jitterbug |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
Frequently Asked Questions
Is my samsung device affected?
Check the affected models section on this page. The official notice currently lists Samsung Jitterbug.
What is the remedy for this recall?
Check if you own a Samsung Jitterbug phone with model number SPH-a110 or SPH-a120 Look for BB14 software version on your device Call Samsung if you haven't been contacted yet to schedule your free software upgrade Once scheduled, complete the upgrade to restore full 911 access
Where can I verify recall details?
Use the official source link in this page to confirm dates, eligibility, and next steps: https://www.cpsc.gov/Recalls/2009/Samsung-Recalls-to-Upgrade-Certain-Cell-Phones-Could-Fail-to-Reach-Emergency-911-in-a-No-Service-Area
Keep browsing with these internal hubs: samsung recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from CPSCSee an inaccuracy?
Help us improve the accuracy of this recall information.
Quick Info
- Brand
- samsung
- Category
- device
- Source Agency
- CPSC
- Announced
- May 22, 2009
- Country
- US
- Status
- Active
Source & Verification
Sourced from CPSC. Last reviewed March 4, 2026.
- Official source
- CPSC
- Announced by source
- May 22, 2009
- Last reviewed by RecallRadar
- March 4, 2026
Official Resources
Use these primary sources for final eligibility and claim instructions.
Open Official Recall NoticeView official notice from CPSCOwn a Phone or Laptop?
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