AirPods Pro Repair Program
Apple has determined that a small percentage of AirPods Pro may experience sound quality issues caused by moisture or by physical impact to the device. AirPods Pro affected by this issue may experience loss of bass sound, noise cancellation not working as expected, crackling or static sounds in certain situations, or intermittently failing to communicate with each other.
By RecallRadar Editorial Team
Sourced from Apple. Last reviewed March 4, 2026.
This recall affects device functionality. Consider taking action soon.
✨ Plain-English Summary
Some AirPods Pro (1st generation) may have sound problems like weak bass, broken noise cancellation, or crackling due to moisture or physical damage. Apple is offering free repairs or replacements to fix these issues and restore your listening experience.
Is This Recall Still Active?
Status: No - Expired
This recall is no longer active. You can still review details here for historical reference and confirmation.
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- Apple
- Announced by source
- October 28, 2021
- Last reviewed by RecallRadar
- March 4, 2026
What You Should Do
- 1Check if your AirPods Pro are 1st generation (look for the model number in Settings > Bluetooth > AirPods Pro > Info)
- 2Visit apple.com/support or contact Apple Support to verify if your device is affected
- 3Schedule a service appointment or mail-in repair through Apple's service program
- 4Apple will repair or replace your AirPods Pro free of charge under this program
This program has ended. The official source page may no longer be available.
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Full details from the recall report.
Apple has determined that a small percentage of AirPods Pro may experience sound quality issues caused by moisture or by physical impact to the device. AirPods Pro affected by this issue may experience loss of bass sound, noise cancellation not working as expected, crackling or static sounds in certain situations, or intermittently failing to communicate with each other.
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
AirPods Pro 1st generation
| # | Model |
|---|---|
| 1 | AirPods Pro 1st generation |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
Frequently Asked Questions
Is my apple device affected?
Check the affected models section on this page. The official notice currently lists AirPods Pro 1st generation.
What is the remedy for this recall?
1. Check if your AirPods Pro are 1st generation (look for the model number in Settings > Bluetooth > AirPods Pro > Info) 2. Visit apple.com/support or contact Apple Support to verify if your device is affected 3. Schedule a service appointment or mail-in repair through Apple's service program 4. Apple will repair or replace your AirPods Pro free of charge under this program
Where can I verify recall details?
Use the official source link in this page to confirm dates, eligibility, and next steps: https://support.apple.com/airpods-pro-service-program-for-sound-issues
Keep browsing with these internal hubs: apple recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
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Help us improve the accuracy of this recall information.
Quick Info
- Brand
- apple
- Category
- device
- Source Agency
- Apple
- Announced
- October 28, 2021
- Country
- global
- Status
- Expired
Source & Verification
Sourced from Apple. Last reviewed March 4, 2026.
- Official source
- Apple
- Announced by source
- October 28, 2021
- Last reviewed by RecallRadar
- March 4, 2026
Official Resources
Use these primary sources for final eligibility and claim instructions.
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