Microsoft Surface Headphones 2 Repair Program
Microsoft identified audio quality issues with some Surface Headphones 2 units where intermittent crackling, popping, or complete audio dropout may occur. Microsoft will repair or replace affected units under warranty.
By RecallRadar Editorial Team
Sourced from Microsoft. Last reviewed March 4, 2026.
This recall affects device functionality. Consider taking action soon.
✨ Plain-English Summary
Some Microsoft Surface Headphones 2 units are experiencing audio problems like crackling, popping sounds, or complete loss of audio. This affects your ability to listen to music, take calls, or use the headphones normally, but Microsoft will repair or replace affected units for free under warranty. (Estimated repair/replacement value: $150-350 if not covered by recall program)
Is This Recall Still Active?
Status: No - Expired
This recall is no longer active. You can still review details here for historical reference and confirmation.
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- Microsoft
- Announced by source
- June 1, 2021
- Last reviewed by RecallRadar
- March 4, 2026
What You Should Do
- 1Check if your Surface Headphones 2 are experiencing crackling, popping, or audio dropout issues.
- 2Visit Microsoft's support website or contact their customer service to verify if your specific unit is affected.
- 3Provide proof of purchase and your device details to initiate a warranty claim.
- 4Microsoft will repair or replace your headphones at no cost once your claim is approved.
This program has ended. The official source page may no longer be available.
Don't miss the next microsoft recall — get alertsWhat's Being Recalled
Full details from the recall report.
Microsoft identified audio quality issues with some Surface Headphones 2 units where intermittent crackling, popping, or complete audio dropout may occur. Microsoft will repair or replace affected units under warranty.
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Microsoft Surface Headphones 2
| # | Model |
|---|---|
| 1 | Microsoft Surface Headphones 2 |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
Frequently Asked Questions
Is my microsoft device affected?
Check the affected models section on this page. The official notice currently lists Microsoft Surface Headphones 2.
What is the remedy for this recall?
1. Check if your Surface Headphones 2 are experiencing crackling, popping, or audio dropout issues. 2. Visit Microsoft's support website or contact their customer service to verify if your specific unit is affected. 3. Provide proof of purchase and your device details to initiate a warranty claim. 4. Microsoft will repair or replace your headphones at no cost once your claim is approved.
Where can I verify recall details?
Use the official source link in this page to confirm dates, eligibility, and next steps: https://support.microsoft.com/en-us/surface/surface-headphones-2-audio-issues
Keep browsing with these internal hubs: microsoft recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from MicrosoftSee an inaccuracy?
Help us improve the accuracy of this recall information.
Quick Info
- Brand
- microsoft
- Category
- device
- Source Agency
- Microsoft
- Announced
- June 1, 2021
- Country
- global
- Status
- Expired
Source & Verification
Sourced from Microsoft. Last reviewed March 4, 2026.
- Official source
- Microsoft
- Announced by source
- June 1, 2021
- Last reviewed by RecallRadar
- March 4, 2026
Official Resources
Use these primary sources for final eligibility and claim instructions.
Open Official Recall NoticeView official notice from MicrosoftStay Protected
Register your devices to get notified about future recalls automatically.
View PlansRegister a device →Related Recalls
Microsoft Surface Book Battery Replacement Program
Microsoft is offering free battery service for Surface Book units experiencing battery swelling issues.
Jun 15, 2020
Microsoft Xbox Elite Controller Series 2 Battery Replacement Program
Microsoft released a service advisory for the Xbox Elite Wireless Controller Series 2 regarding battery charge issues. Affected controllers may stop charging or lose battery capacity prematurely. Microsoft will replace affected controllers within the warranty period.
Apr 1, 2020
Microsoft Xbox One Controller Repair Program
Microsoft addressed an issue where Xbox One controller battery covers could loosen during play.
Feb 1, 2014