Sony WH-1000XM3 Repair Program
Sony identified an issue with the WH-1000XM3 wireless noise-cancelling headphones where charging can cause overheating if the headphones are used while charging in specific positions. Sony recommends not using the headphones while charging and released firmware to improve thermal management.
By RecallRadar Editorial Team
Sourced from Sony. Last reviewed March 4, 2026.
This recall affects device functionality. Consider taking action soon.
✨ Plain-English Summary
Sony WH-1000XM3 headphones may overheat if used while charging in certain positions. Sony recommends avoiding use during charging and has released a firmware update to improve thermal management.
Is This Recall Still Active?
Status: No - Expired
This recall is no longer active. You can still review details here for historical reference and confirmation.
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- Sony
- Announced by source
- November 1, 2019
- Last reviewed by RecallRadar
- March 4, 2026
What You Should Do
- 1Do not use your WH-1000XM3 headphones while they are charging.
- 2Update your headphones to the latest firmware version to improve thermal management.
- 3Allow headphones to charge in a well-ventilated area away from direct sunlight.
- 4Contact Sony support if overheating persists after the firmware update.
This program has ended. The official source page may no longer be available.
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Full details from the recall report.
Sony identified an issue with the WH-1000XM3 wireless noise-cancelling headphones where charging can cause overheating if the headphones are used while charging in specific positions. Sony recommends not using the headphones while charging and released firmware to improve thermal management.
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Sony WH-1000XM3
| # | Model |
|---|---|
| 1 | Sony WH-1000XM3 |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
Frequently Asked Questions
Is my sony device affected?
Check the affected models section on this page. The official notice currently lists Sony WH-1000XM3.
What is the remedy for this recall?
1. Do not use your WH-1000XM3 headphones while they are charging. 2. Update your headphones to the latest firmware version to improve thermal management. 3. Allow headphones to charge in a well-ventilated area away from direct sunlight. 4. Contact Sony support if overheating persists after the firmware update.
Where can I verify recall details?
Use the official source link in this page to confirm dates, eligibility, and next steps: https://www.sony.com/electronics/support/articles/S500079091
Keep browsing with these internal hubs: sony recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from SonySee an inaccuracy?
Help us improve the accuracy of this recall information.
Quick Info
- Brand
- sony
- Category
- device
- Source Agency
- Sony
- Announced
- November 1, 2019
- Expires
- November 1, 2021
- Country
- global
- Status
- Expired
Source & Verification
Sourced from Sony. Last reviewed March 4, 2026.
- Official source
- Sony
- Announced by source
- November 1, 2019
- Last reviewed by RecallRadar
- March 4, 2026
Official Resources
Use these primary sources for final eligibility and claim instructions.
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