Sony VAIO Notebook Recall
Certain Sony VAIO notebook computers from 2003 can deliver a mild electric shock when connected to a phone line and the phone rings. This modem defect affects models PCG-FRV25 and PCG-FRV27. Contact Sony for a free repair and your warranty will be extended to 2 years.
By RecallRadar Editorial Team
Sourced from CPSC. Last verified March 4, 2026.
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Check if you qualifyKey facts
- Date announced
- September 25, 2003
- Source agency
- CPSC
This recall affects device functionality. Consider taking action soon.
✨ Plain-English Summary
Certain Sony VAIO notebook computers from 2003 can deliver a mild electric shock when connected to a phone line and the phone rings. This modem defect affects models PCG-FRV25 and PCG-FRV27. Contact Sony for a free repair and your warranty will be extended to 2 years.
Is This Recall Still Active?
Status: Yes - Active
This recall is currently active. If your device matches the affected models, follow the official instructions as soon as possible.
What's Being Recalled
Quoted source excerpt from the official notice.
Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003 Hazard: Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings. Remedy: Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
Quick Info
Key facts from the official notice, kept in the article flow for easy cross-checking.
- Brand
- Sony
- Category
- device
- Source agency
- CPSC
- Announced
- September 25, 2003
- Country
- US
- Status
- Active
Who's Affected
Specific models and identifiers listed in the source notice:
Model #1
Sony VAIO Notebook
| # | Model |
|---|---|
| 1 | Sony VAIO Notebook |
Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.
What You Should Do
Follow the remedy path from the official notice using the exact model and serial details above.
- 1Check if your Sony VAIO model number is PCG-FRV25 or PCG-FRV27 and was purchased between June-July 2003
- 2Immediately disconnect your modem from the phone line to prevent shock risk
- 3Contact Sony to arrange a free repair at www.sony.com/pcsupport
- 4Once repaired, your warranty will be extended to 2 years from original purchase date
Source & Verification
This page summarizes the official notice and keeps key facts easy to verify.
- Official source
- CPSC
- Announced by source
- September 25, 2003
- Last reviewed by RecallRadar
- March 4, 2026
Frequently Asked Questions
Is my sony device affected?
Check the affected models section on this page. The official notice currently lists Sony VAIO Notebook.
What is the remedy for this recall?
1. Check if your Sony VAIO model number is PCG-FRV25 or PCG-FRV27 and was purchased between June-July 2003 2. Immediately disconnect your modem from the phone line to prevent shock risk 3. Contact Sony to arrange a free repair at www.sony.com/pcsupport 4. Once repaired, your warranty will be extended to 2 years from original purchase date
Where can I verify recall details?
Use the official source link in this page to confirm dates, eligibility, and next steps: https://www.cpsc.gov/Recalls/2003/CPSC-Sony-Electronics-Inc-Announce-Recall-of-Certain-VAIO-Notebook-Computers
Keep browsing with these internal hubs: sony recall hub and Device recall hub.
Official Resources
Use these primary sources for final eligibility and claim instructions.
View official notice from CPSCSee an inaccuracy?
Help us improve the accuracy of this recall information.
On this page
Free checker
Check if you qualify
See whether your device may qualify for a free repair or replacement program before you spend money.
Check if you qualifyKey facts
- Date announced
- September 25, 2003
- Source agency
- CPSC
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