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LG V20 Repair Program

LG acknowledged that the V20 also suffered from the same loose solder CPU bootloop problem that plagued the G4 and G5. LG extended repair services to V20 owners experiencing bootloop failures.

By RecallRadar Editorial Team

Sourced from LG. Last verified March 4, 2026.

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Key facts

Date announced
May 1, 2017
Source agency
LG

This recall involves safety concerns. Take action promptly.

✨ Plain-English Summary

Some LG V20 phones have a manufacturing defect where a loose solder connection in the CPU causes the device to get stuck in a bootloop—meaning it keeps restarting and won't stay on. LG has acknowledged this problem and is offering free repairs to affected customers.

Is This Recall Still Active?

Status: No - Expired

This recall is no longer active. You can still review details here for historical reference and confirmation.

What's Being Recalled

Full details from the recall report.

LG acknowledged that the V20 also suffered from the same loose solder CPU bootloop problem that plagued the G4 and G5. LG extended repair services to V20 owners experiencing bootloop failures.

Quick Info

Key facts from the official notice, kept in the article flow for easy cross-checking.

Brand
LG
Category
device
Source agency
LG
Announced
May 1, 2017
Expires
May 1, 2020
Country
global
Status
Expired

Who's Affected

Specific models and identifiers listed in the source notice:

Model #1

LG V20

Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.

What You Should Do

Follow the remedy path from the official notice using the exact model and serial details above.

  1. 1Check if your LG V20 is experiencing bootloop issues (constantly restarting without staying on).
  2. 2Visit LG's official support website or contact LG customer service to verify your device qualifies for the repair program.
  3. 3Follow LG's instructions to send in your device or visit an authorized repair center.
  4. 4Your phone will be repaired or replaced at no cost under this extended service program.

This program has ended. The official source page may no longer be available.

Source & Verification

This page summarizes the official notice and keeps key facts easy to verify.

Official source
LG
Announced by source
May 1, 2017
Last reviewed by RecallRadar
March 4, 2026

Frequently Asked Questions

Is my lg device affected?

Check the affected models section on this page. The official notice currently lists LG V20.

What is the remedy for this recall?

1. Check if your LG V20 is experiencing bootloop issues (constantly restarting without staying on). 2. Visit LG's official support website or contact LG customer service to verify your device qualifies for the repair program. 3. Follow LG's instructions to send in your device or visit an authorized repair center. 4. Your phone will be repaired or replaced at no cost under this extended service program.

Where can I verify recall details?

Use the official source link in this page to confirm dates, eligibility, and next steps: https://www.lg.com/us/support/lg-v20-bootloop-service-program

Keep browsing with these internal hubs: lg recall hub and Device recall hub.

Official Resources

Use these primary sources for final eligibility and claim instructions.

View official notice from LG

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