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Waupaca Elevator Recall

Residential elevators made by Waupaca Elevator between 1979 and 2008 may have faulty gearboxes that can cause the elevator cab to suddenly fall to the bottom of the shaft. This poses a serious injury risk to anyone inside the elevator when it happens.

By RecallRadar Editorial Team

Sourced from CPSC. Last reviewed March 4, 2026.

This recall affects device functionality. Consider taking action soon.

✨ Plain-English Summary

Is This Recall Still Active?

Status: Yes - Active

This recall is currently active. If your device matches the affected models, follow the official instructions as soon as possible.

Source & Verification

This page summarizes the official notice and keeps key facts easy to verify.

Official source: CPSC
Announced by source: October 25, 2018
Last reviewed by RecallRadar: March 4, 2026

What You Should Do

1Stop using your recalled elevator immediately
2Find your elevator's serial number on the controller box or powerhead
3Check if your model and serial number match the recall list
4Contact Waupaca Elevator to schedule a free inspection and safety device installation

Open Official Recall Notice

What's Being Recalled

Quoted source excerpt from the official notice.

This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers' homes. The Custom Lift 450# elevators have serial numbers 10-1001 through 10-3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00-8112 through 010-10-8786; and 110-00-1000 through 110-03-1179. The serial number can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway. Hazard: The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab. Remedy: Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.

Who's Affected

Specific models and identifiers listed in the source notice:

Model #1

Waupaca Residential Elevator

#	Model
1	Waupaca Residential Elevator

Technical model codes are manufacturer identifiers. Match both the product name and model code from your device settings, label, or packaging.

Frequently Asked Questions

Am I affected by this recall?

Check the affected models section on this page. The official notice currently lists Waupaca Residential Elevator.

What is the remedy for this recall?

1. Stop using your recalled elevator immediately 2. Find your elevator's serial number on the controller box or powerhead 3. Check if your model and serial number match the recall list 4. Contact Waupaca Elevator to schedule a free inspection and safety device installation

Where can I verify recall details?

Use the official source link in this page to confirm dates, eligibility, and next steps: https://www.cpsc.gov/Recalls/2019/Waupaca-Elevator-Recalls-to-Inspect-Elevators-Due-to-Injury-Hazard

Keep browsing with these internal hubs: waupaca recall hub and Consumer Product recall hub.