In This Guide
TL;DR: Check Multiple Samsung Sources
Unlike Apple, Samsung doesn't have one clean recall page. You need to check: (1) samsung.com/us/support/service-center/safety-recalls (2) CPSC.gov for Samsung products (3) Samsung Members app notifications. The Galaxy Note 7 taught them to be more careful, but their recall communication is still scattered. Stay on top of every recall for your devices — Register free at RecallRadar →
The Galaxy Note 7: What Samsung Learned
In 2016, Galaxy Note 7 batteries were catching fire on planes. Samsung's response: full recall of 2.5 million devices, offered full refunds or exchanges to Galaxy S7/S7 Edge. They even pushed software updates to brick remaining Note 7s so they couldn't be charged. Total cost: $5+ billion. Since then, Samsung has been more cautious with battery programs—but recall communication remains fragmented across their website, app, and email.
Common Samsung Recall Types
Battery swelling/overheating: Most common issue. Usually results in free battery replacement or device exchange. Charging port defects: Some Galaxy models had ports that stopped working. Display issues: Green tint problems on some OLED panels. Software-related: Less common but Samsung will sometimes offer compensation for significant bugs. Check both samsung.com/us/support and the Samsung Members app—they don't always sync. Not sure if YOUR device is affected? Check your serial number in 30 seconds →
How to File a Samsung Recall Claim
Step 1: Go to samsung.com/us/support and search for your model + "recall" or "service program." Step 2: If you find a match, follow the instructions—usually involves entering your IMEI (dial *#06# to find it). Step 3: Samsung typically offers: mail-in repair (5-10 business days), replacement device shipped to you, or in-person service at Samsung Experience Store or Best Buy. Step 4: Keep your confirmation email and tracking numbers.
Samsung Support Escalation
Samsung's support structure: (1) Chat/phone support at samsung.com/us/support (2) Twitter/X @SamsungSupport is surprisingly responsive (3) Samsung Experience Stores for in-person help (4) Executive customer relations for escalations—call 1-800-726-7864 and ask to escalate. For ongoing issues, document everything with photos, timestamps, and case numbers. Samsung tends to offer goodwill replacements for persistent problems even outside formal programs. New programs from Apple, Samsung, and Google launch without warning. Set up alerts for your devices →
Sources
Don't wait for a recall to find you
Register your devices and get instant alerts — before the news does.
Start Monitoring Free