In This Guide
TL;DR: Surface Power Cords Are the Big One
The Surface Pro power cord recall is one of the longest-running tech recalls—still active for some models. Affected cords can overheat and pose fire risk. Check microsoft.com/surface/support for recalls. Free replacement cords ship in about 2 weeks. Stay on top of every recall for your devices — Register free at RecallRadar →
Surface Power Cord Recall Details
Microsoft recalled millions of Surface Pro 1, 2, and 3 power cords (the ones with the magnetic connector). Issue: cord damage from improper wrapping causing overheating. Signs your cord is affected: visible fraying, kinking near the connector, discoloration, or it gets hot during use. Even if your Surface is out of warranty, the cord replacement is free. Microsoft ships a new cord and doesn't require you to return the old one (just dispose of it safely).
How to Check Your Surface
Go to account.microsoft.com/devices and sign in with your Microsoft account. This shows your registered Surface devices and any active service alerts. For unregistered devices, visit microsoft.com/surface/support, select your model, and check for recalls/advisories. Your Surface's serial number is on the kickstand (Pro models) or on a sticker under the kickstand. Not sure if YOUR device is affected? Check your serial number in 30 seconds →
Other Surface Programs to Know About
Surface Pro 4 Flickergate: Screen flickering issue on some units. Microsoft extended warranty coverage and offered replacements for affected devices. Surface Book/Laptop Battery: Some models had battery swelling issues. Microsoft offered replacement units. Type Cover issues: Various keyboard and trackpad problems on older covers. Usually handled through standard warranty, but some extended programs existed. Check the Surface support page for your specific model.
Getting Support from Microsoft
Online: support.microsoft.com → Devices → Surface. You can chat, request a callback, or schedule a repair. Phone: 1-800-642-7676. Microsoft Store: If you're near a physical Microsoft Store (many have closed), they offer walk-in support. Best Buy: Many Best Buy locations are authorized Surface repair centers. Tip: Microsoft's support is generally good, but complex issues may require escalation. Ask for a supervisor if the first rep can't help. New programs from Apple, Samsung, and Google launch without warning. Set up alerts for your devices →
Sources
Don't wait for a recall to find you
Register your devices and get instant alerts — before the news does.
Start Monitoring Free