How to Check If Your iPhone Is Recalled

Apple typically handles iPhone hardware defects through service programs rather than broad public recalls. The fastest way to check: find your serial number, open Apple Service Programs page, and look for a matching iPhone issue. Apple will repair eligible devices for free, but only if your model, symptom, and coverage window all match.

As of April 2026, the iPhone 14 Plus rear camera program is actively listed on the service programs hub. The iPhone 12 and iPhone 12 Pro no-sound program has its own support page but is not currently listed on the hub — and many devices may now be outside the 3-year eligibility window based on original sale date. Steps: (1) find your serial number, (2) check support.apple.com/service-programs, (3) open the specific program page for your model.

Go to Settings > General > About > Serial Number. Press and hold to copy it. If your iPhone will not boot, check Finder, the Apple Devices app on Windows, or the original box barcode. Your exact model and production window matter — not just the model name.

Go to support.apple.com/service-programs. This is Apple master list for current programs. Apple uses names like Service Program, Replacement Program, or Repair Program — not always the word recall. If your issue does not appear on that page, Apple has likely not published an active program for it, though some older programs may have separate support pages no longer listed on the hub.

iPhone 14 Plus rear camera issue (currently listed on hub): Devices manufactured April 10–28, 2023 may show no camera preview. Includes a serial number checker. Coverage: three years from first retail sale.

iPhone 12 and iPhone 12 Pro no-sound issue (support page exists but not on hub): Affects devices manufactured October 2020 through April 2021 with a receiver module defect. The program was published August 2022. Coverage is three years from first retail sale — most devices in this manufacturing window have now reached or passed the eligibility cutoff. The iPhone 12 mini and 12 Pro Max are NOT included.

A symptom match alone is not enough. All of these must line up: exact model matches, exact symptom matches, device is inside the affected production range, coverage window has not expired, and no unrelated damage exists. Coverage windows expire. Check the specific program page for the current eligibility window before booking service.

If eligible: book at an Apple Retail Store, find an Apple Authorized Service Provider, or contact Apple Support for mail-in service. Back up your iPhone first. Unrelated damage like a cracked screen may need to be fixed before the covered repair proceeds. If you already paid for a repair covered by a program, check whether the program page mentions refund eligibility.

Three common reasons: (1) No active public Apple program for your issue — most common. (2) The program page exists but is no longer linked from the hub — search the direct support URL. (3) The coverage window has expired — you may still be covered under warranty or AppleCare+. If the phone is unsafe due to swelling, smoke, sparks, or burns — stop charging it, contact Apple, and file a CPSC report. Register at RecallRadar to get alerted if a new program matches your device.