sonySony VAIO notebook computersHigh Priority

CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers

Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003 Hazard: Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings. Remedy: Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.

This recall involves safety concerns. Take action promptly.

Details

Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003 Hazard: Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings. Remedy: Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.

Affected Models

Sony VAIO notebook computers

What You Should Do

Visit the official recall page for next steps and repair or replacement options.

Visit Official sony Page

Quick Info

Brand
sony
Device Type
Sony VAIO notebook computers
Announced
September 25, 2003
Status
Active

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