AirPods Pro Service Program for Sound Issues
Apple has determined that a small percentage of AirPods Pro may experience sound quality issues caused by moisture or by physical impact to the device. AirPods Pro affected by this issue may experience loss of bass sound, noise cancellation not working as expected, crackling or static sounds in certain situations, or intermittently failing to communicate with each other.
This recall affects device functionality. Consider taking action soon.
Details
Apple has determined that a small percentage of AirPods Pro may experience sound quality issues caused by moisture or by physical impact to the device. AirPods Pro affected by this issue may experience loss of bass sound, noise cancellation not working as expected, crackling or static sounds in certain situations, or intermittently failing to communicate with each other.
Affected Models
What You Should Do
Visit the official recall page for next steps and repair or replacement options.
Quick Info
- Brand
- apple
- Device Type
- AirPods Pro (1st generation)
- Announced
- October 28, 2021
- Status
- Active
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